What Does a Virtual Assistant Do?

Have you heard the term VIRTUAL ASSISTANT and ever wondered exactly what that means?

Well, this blog can answer some of those questions for you.

What does a virtual assistant do?

A virtual assistant is an employee who works remotely and provides administrative support for your business and you. It can be full or part-time and the tasks they can do are typically handled by an executive assistant, such as arranging travel, scheduling appointments, organising emails, or making phone calls. Many virtual assistants are hired full-time as remote workers, but many of them work as independent contractors. Companies of various sizes employ virtual assistants within many industries.

Common virtual assistant tasks

Virtual assistants do not perform set tasks, their assignments will depend on their employer. But here are just some jobs that are commonly delegated to virtual assistants.

Administrative work

Admin work is one task that virtual assistants are hired for and is becoming increasingly popular with different companies. This type of job would include organising calendars, answering phones through a connecting line, scheduling meetings, and booking travel.

Bookkeeping

Running a business that is profitable requires keeping track of your finances. Tracking expenses, managing a budget, and making purchases, are other jobs a virtual assistant can help you to manage.

Personal assistant

Some clients hire a virtual assistant as a personal assistant, so they can help them with their personal life and tasks outside working hours, which is in addition to their normal office duties. Purchasing gifts, booking vacations, and organising personal calendars are just a few of the personal duties that are commonly required.

Customer service

If you are a company that offers a service or a product, virtual assistants can be employed as the customer's first point of contact when they are looking for help or need assistance in other ways. Basic information, tutorials, and customer complaints are just some things that can be addressed by a virtual assistant, however, if the issues cannot be rectified they can escalate them further to the correct department within the company.

Data entry

There are some tasks that fall outside the parameters of admin work; which include data entry and other responsibilities. This type of role can include compiling data, deleting records that are no longer required and unnecessary, and checking for accuracy. Patient recording, school administration, billing, and even postal companies benefit from hiring a virtual assistant for this role.

Social media production

Social media is in high demand today and affects all of us in our everyday lives, and companies have realised this and how important it is to engage with their clients and potential customers. Virtual assistants can respond and communicate with followers, but they can also analyse data as well as maintain a schedule for posting content.

Content management

If you are a company that relies on traffic being driven to your site, then editorial content is something that you will use, thus increasing awareness of your brand and the potential customers that you will need to engage with, you will also know that the amount of work is immense which goes into the operations side of the business. Once again this is where a virtual assistant can help you manage your production calendar, and facilitate the publishing process, and its various elements, this makes it easier for you to concentrate on growing the content of the program.

Research

Research is the thing that a business has to rely on as this provides information for its operations, whether it be performance, market analysis, or customers. Companies even use research as a commodity that they sell to their clients. Unfortunately, research is time-consuming even with a dedicated team of researchers and resources, so hiring a virtual assistant to compile information can help your business speed up the process. These tasks are manual, and virtual assistants that specialise in data analysis are best suited to this job.